Why are AK heli operators not refunding money or giving credit for future trips
I have two separate friends dealing with two different operators who won’t refund nor issue full credit for future trips. Silverton and Majestic are the two.
Both groups were supposed to be in Ak this week.
If you travel to AK now, you have to quarantine for 14 days. Plus I believe the state mandated all heli ops close due to non essential business.
Seems pretty unfair and even unethical. The customer has no choice but not to fly.
The letter majestic sent out is cryptic, saying they want to do what is fair for everyone. Well I think what is fair is offer a future credit or full refund. They said they are consulting their investors and the SBA.
But after receiving that letter I would probably demand a refund or do a change back on my credit card. Who would want to do business with them after they aren’t offering full refunds or credit.
Thoughts?