Rocky Mountain Underground is massively dissapointing.

[fastfred]

Internet presence zero.
Internet reviews zero
People who pretend the Internet makes or breaks them too bad for them
My businesses income last year? Seven figures

[grinch]

Internet presence zero.
Internet reviews zero
People who pretend the Internet makes or breaks them too bad for them
My businesses income last year? Seven figures

What about their bio? Does that make or break an interwebz super star?

[dangerdad]

Or we can revisit the facts here.....
Was one dollar spent by OP?
Has anyone in this thread actually spent a season on a pair?
Does TGR love DPS? Do they make crap skis?

Remember the little guys are the ones that pump out the innovation year after year. You all wouldn't have much without brands that had crap reputations at times.......let's remember that line started as a ski blade company, yet is responsible for a huge amount of where powder skis are today.

No doubt, it wasn't handle well, but 17k views and a 10+pg thread........go skiing people.

Always nice to hear from a retailer who is apparently is more concerned with propping up the value of his remaining inventory than reaching out to his contacts at RMU to make this right. Either I'm missing something or that is. Lame. As. Fuck.

[XXX-er]

My businesses income last year? Seven figures

but still can't put together a coherent sentence

[XXX-er]

has anyone in this thread actually spent a season on a pair? .

you didnt read the thread

Angle Parking was more or less spancered enough to get a free pair but he hated em

when buddy told me he was giving them back "I said dude they are free skis" to which he replied

they fucking suck man I don't want them

[::: :::]

Or we can revisit the facts here.....
Was one dollar spent by OP?

Free stuff is no longer free if it doesn't work as designed. OP didn't sign up for a giveaway from Goodwill Industries.
He has a reasonable expectation to receive a working pair of skis, even if they're several seasons old. This isn't a story about a scuffed factory second; it's about an unskiable reject pair that were suitable for wall hanging.

[Core Shot]

Amazed that an RMU dealer has to chime in on their behalf, when you would think he would contact RMU to say lets make this negative into a positive?

RMU should have created a username, log in, apologize, give the OP some replacement shit, donate some free shit to a charity that teaches kids to ski, donate some skis to auction off for avy centers, etc. etc.

It aint that hard to do. Not rocket science. Guerilla marketing is the cheapest, the easiest and the best.

Hell, I never heard of them until this thread. But not all free publicity is good, despite the cliche.

[Roxtar]

suitable for wall hanging.

They are kinda pretty

[summit]

RMU's inaction, and their only defender being a vendor, does not help their image

[SeatownSlackey]

Hell, I never heard of them until this thread. But not all free publicity is good, despite the cliche.

We'll i'd heard of them, even seen some in local shops but none of their models every made any sort of short list for me, but seeing as how this all played out, they never will.

As others have said, there are too many really stand-up small indies and even majors who have their customer service shit together to waste time buying RMUs retail when this is what you are getting on the back end.

[doebedoe]

....
As others have said, there are too many really stand-up small indies and even majors who have their customer service shit together to waste time buying RMUs retail when this is what you are getting on the back end.

This. Many others would've paid shipping back to them so they could inspect and make it right.

And to @dangerdad's point -- yeah indies sometimes push the envelope when it comes to design. (Big companies also try things out.) But nothing I've seen from RMU ticks that box. DPS, Praxis, On3p, Down, Moment -- all doing some innovative stuff with the shape, rocker profiles, materials, construction, customization, etc. RMU may make some fine skis but it's hardly had an innovative product. Which is fine -- sometimes its not about innovating but refining. But I've also never seen evidence that RMUs products are more refined designs than others.

[billyk]

Amazed that an RMU dealer has to chime in on their behalf, when you would think he would contact RMU to say lets make this negative into a positive?

RMU should have created a username, log in, apologize, give the OP some replacement shit, donate some free shit to a charity that teaches kids to ski, donate some skis to auction off for avy centers, etc. etc.

It aint that hard to do. Not rocket science. Guerilla marketing is the cheapest, the easiest and the best.

Hell, I never heard of them until this thread. But not all free publicity is good, despite the cliche.

The OP said he contacted the owner of RMU directly, and he refused to correct the problem. That was the whole point of this thread.

Kudos on the magazine for stepping up, but I can't think of any positive to say about RMU.

[skideeppow]

Amazed that an RMU dealer has to chime in on their behalf, when you would think he would contact RMU to say lets make this negative into a positive?

RMU should have created a username, log in, apologize, give the OP some replacement shit, donate some free shit to a charity that teaches kids to ski, donate some skis to auction off for avy centers, etc. etc.

It aint that hard to do. Not rocket science. Guerilla marketing is the cheapest, the easiest and the best.

Hell, I never heard of them until this thread. But not all free publicity is good, despite the cliche.

Any one with any type of retail or customer service experience would have taken this road.

[beaterdit]

Like to support the little local companies as much as the next guy but only if the product and the service measure up. RMU is falling short in both areas. Funny, this thread was dead till the vendor stepped in to try to defend RMU, now it's got legs again, hahahaha.

mtskier, you should be questioning RMU's attitude toward service and support and if that's the kind of brand you want to be carrying in your shop. Maybe they're great and this situation is an outlier, seems unlikely though.

[Bunion 2020]

Has anyone in this thread actually spent a season on a pair?

Yes, I own 2 pairs of CRMs.

They are a nice, turny ski and I enjoy them. But they are older models made in the NeverSummer factory so I cannot comment on any of the new product being made in Canukistan.

I also have a couple of pairs of K2marts that I like a lot and a pair of Fattypus's awaiting bindings.

RMU should have created a username, log in, apologize, give the OP some replacement shit, donate some free shit to a charity that teaches kids to ski, donate some skis to auction off for avy centers, etc. etc.

Maybe they don't waste a lot of time on the Internet browsing ski forums. Seems dumb but it has been known to happen.

[mtskier]

Amazed that an RMU dealer has to chime in on their behalf, when you would think he would contact RMU to say lets make this negative into a positive?

Sadly, I found this thread after BC mag stepped in to the remedy the situation. Clearly there is very little that can be done to put out the fire. I was just trying to provide a different perspective, but only succeeding in making this worse.

As a RMU dealer, doesn't this concern you? I think that's a fair question. Just because the skis are good and local shops carry them doesn't mean that the way a manufacturer handles a situation isn't relevant to what factors a consumer might want to use to drive a purchase decision.

I am very concerned how RMU handled this, but just because something happens once, doesn't make it the norm and one bad experience does not translate to the masses. Every situation is different and you all think you know every detail of the interaction, but you don't. Only the parties involved know.

Always nice to hear from a retailer who is apparently is more concerned with propping up the value of his remaining inventory than reaching out to his contacts at RMU to make this right. Either I'm missing something or that is. Lame. As. Fuck.

That's not what this is at all. RMU skis sell quite well, but that is not the point either. I am concerned with the unfairly negative image that is being portrayed here from one bad experience. Attacking my character for no reason is what's lame.

Like to support the little local companies as much as the next guy but only if the product and the service measure up. RMU is falling short in both areas. Funny, this thread was dead till the vendor stepped in to try to defend RMU, now it's got legs again, hahahaha.

mtskier, you should be questioning RMU's attitude toward service and support and if that's the kind of brand you want to be carrying in your shop. Maybe they're great and this situation is an outlier, seems unlikely though.

I assure you, this situation is an outlier, based 100% on my years of interacting with the company. That is all I wanted to convey. You all seem to think I am lying or just doing this to sell more skis. Neither of which are the case.

[#######]

I won a pair of Black Diamond Justices at a Powderwhore movie raffle a few years ago. I mounted them and skied them a few days. They were too short for me and didn't like them so much.

...so I sold them...

[LightRanger]

I won a pair of Black Diamond Justices at a Powderwhore movie raffle a few years ago. I mounted them and skied them a few days. They were too short for me and didn't like them so much.

...so I sold them...

Fuck right off with that strawman shit. I know for a fact that if they were defective, BD would have replaced them in an instant. Too short/don't like =/= defective/poor construction/poor finishing.

[#######]

Actually Noah did tell me to contact BD so they could replace them because it was BD's fault that they gave away skis that were too short for me.

[Bunion 2020]

Fuck right off with that strawman shit. I know for a fact that if they were defective, BD would have replaced them in an instant. Too short/don't like =/= defective/poor construction/poor finishing.

Jesus Christ on a crutch, lighten the fuck up. Its not summer yet and already the villagers are trying to kill the Monster.

Every situation is different and you all think you know every detail of the interaction, but you don't. Only the parties involved know.

I am not calling either the OP a liar, or RMU or MTskier.

But as was said before, there are 2 sides to every story.

And then there is what really happened.

[Danno]

Sadly, I found this thread after BC mag stepped in to the remedy the situation. Clearly there is very little that can be done to put out the fire. I was just trying to provide a different perspective, but only succeeding in making this worse.

I am very concerned how RMU handled this, but just because something happens once, doesn't make it the norm and one bad experience does not translate to the masses. Every situation is different and you all think you know every detail of the interaction, but you don't. Only the parties involved know.

That's not what this is at all. RMU skis sell quite well, but that is not the point either. I am concerned with the unfairly negative image that is being portrayed here from one bad experience. Attacking my character for no reason is what's lame.

I assure you, this situation is an outlier, based 100% on my years of interacting with the company. That is all I wanted to convey. You all seem to think I am lying or just doing this to sell more skis. Neither of which are the case.

Well, maybe it is too late for RMU to step up, but maybe not. Better late than never, IMO, but that's their choice to make. And I have no doubt that your interactions with them have been great, and FWIW I didn't view your post as trying to protect your inventory.

But you also stated that you've not had to warranty a single pair of skis. While that speaks well of the quality, maybe you just haven't had to deal with that side of the company? I poked around their website, and WRT warranty there is this statement: "All warranties must be from original purchaser on new full priced skis that have been registered through RMUskis.com" which I guess exempts the pair in question (technically, but not in any "do what is right" sense).

[LightRanger]

Actually Noah did tell me to contact BD so they could replace them because it was BD's fault that they gave away skis that were too short for me.

So what's your point? In your instance, you received functional skis that just so happened to be too short for your height and weight. I won a tweenaged-sized girl's snowboard at a raffle in November. I'm stoked that I won it, so I can sell it (just like you did) on Craigslist and donate the cash to the local land trust.

But that wasn't an option for Roxtar, because he's an honest guy and didn't try to sell a defective product. So, like I said, what's your point?

Jesus Christ on a crutch, lighten the fuck up. Its not summer yet and already the villagers are trying to kill the Monster.

Meh. Dude's undercutting the OP when OP's issue was totally legitimate. And using non-logic, at that. (Unless his comment was a total non sequitur.)

[Roxtar]

I won a pair of Black Diamond Justices at a Powderwhore movie raffle a few years ago. I mounted them and skied them a few days. They were too short for me and didn't like them so much.

...so I sold them...

So what's your point? In your instance, you received functional skis that just so happened to be too short for your height and weight. I won a tweenaged-sized girl's snowboard at a raffle in November. I'm stoked that I won it, so I can sell it (just like you did) on Craigslist and donate the cash to the local land trust.

But that wasn't an option for Roxtar, because he's an honest guy and didn't try to sell a defective product. So, like I said, what's your point?

Thanks, I was trying to figure out what his point was. Did he think I should have sold them to another mag and just let them deal with it?

[LightRanger]

^^^ Word. Not to mention the emotional investment in skis for your kid being defective and the kid stoked on getting new skis and then them being messed up adding insult to injury.

[#######]

^^^ Word. Not to mention the emotional investment in skis for your kid being defective and the kid stoked on getting new skis and then them being messed up adding insult to injury.

My point is free shit is free shit and if you get butthurt because the free shit sucks and the free shit company says they won't replace your free shit, then well that's called











life dipshits.