Darn those folks at Smith Optics, where's my maul?

**iceman** · 01-23-2015, 10:29 AM

I mean come on. So sick of foggy goggles and glasses. Sucked it up and bought a new set of I/OX Elite Turbos. Basically the most expensive goggles on the planet. The fan worked for a day. I shipped them back 2 weeks ago and today they tell me they "hope" to have them back from the repair department "sometime next week". Awesome. Except I leave to go skiing Monday with no goggles. "The repair department is busy this time of year, sir." Hey it's fucking winter, no shit. I guess "lifetime guarantee" means it takes a lifetime to get your shit fixed.

[/rant]

sorry

**Cruiser** · 01-23-2015, 10:32 AM

That's some bullshit right there. Last problem I had with a pair of spy goggles they shipped me replacements the same day I called without any foolishness.

**frorider** · 01-23-2015, 10:45 AM

Cue the contact lens or LASIK or maul suggestions.

**adrenalated** · 01-23-2015, 10:50 AM

FWIW, all outdoor companies are super slow with warranty/repairs in January. They have to dedicate a huge percentage of their staff to tradeshows, and shit gets backed up.

Not apologizing for Smith, but you'll have the same problem with almost any other company this time of year too. Which sucks.

Where are you going skiing? If CO, I'll lend you some goggles.

**Cruiser** · 01-23-2015, 10:52 AM

No shit. I missed the bit about foggy glasses. Why in the hell haven't you had your peepers lazered yet? Glasses are so 20th century man.

**skifishbum** · 01-23-2015, 10:53 AM

damn dude they used to be rock solid lightning quick one of the best in the business
ski ya tues i'll be your skiing eye dawg and white room guide

**char** · 01-23-2015, 10:57 AM

I'm waiting on warranty returns from Salomon and Scarpa. Both of which were returned in mid-December. Seems to be par for the course this time of year.

**Chugachjed** · 01-23-2015, 10:57 AM

Pretty sure Zeal makes the most expensive goggles in the world. http://www.backcountry.com/zeal-z3-l...ANTBLAU-ONESIZ $600 jesus

**stfu&gbtw** · 01-23-2015, 10:58 AM

Haven't had any fogging issues with my plain old IO goggles. You need a backup pair anyway. Smith has an Amazon store. Go overnight yourself a pair.

**WaistDeepGroomers** · 01-23-2015, 10:59 AM

I have some crowbars I never wear I could send ya

**Supermoon** · 01-23-2015, 11:05 AM

I've warrantied a few pairs of sunnies during the summer and have gotten really nice, really quick service. Sounds like you just hit it at a rough time.

**iceman** · 01-23-2015, 11:07 AM

Problem with Lasik is my close vision is perfect and they tell me it won't be after lasik, don't really want to make a trade. I tried contacts, I'm a pussy at putting things in my eyes.

Don't these people at Smith know who I am???? I'm a famous internet skier, man!!

yeah see ya Tues dibs

**PNWbrit** · 01-23-2015, 11:10 AM

Maybe you can buy some at wherever you rent your skis from?

**WaistDeepGroomers** · 01-23-2015, 11:21 AM

PM if interested

**iceman** · 01-23-2015, 11:25 AM

Oh no need for that Ryan I can use my kids goggles, I'll be fine but thanks.

I get that it's their busy season and shit doesn't fix itself, I guess I was pissed because I called before I sent them back and the csr assured me they would just send a new pair right out. No dice on that apparently. Oh well.

PNW, good idea. They rent snowlerblades too, you should come with me.

**Soups** · 01-23-2015, 11:25 AM

Great. I just got a pair of those too. Only worn them once so far and no problems other than the connector popping out. Hopefully they hold up.

**Kied** · 01-23-2015, 11:25 AM

Having worked in the warranty dept of a goggle & sunglass co., I can attest to the slowness - it sucks. Generally, they're hugely understaffed and plagued with hundreds of sunglass returns from people that ran over their glasses and thought it was a "factory defect." 90% of those returns included lame, ranting messages and did not constitute a warranty, which ate up a lot of processing time.

Not that it's required or necessary, but every once in a while someone would send along something that was clearly their fault, but they wrote a cool note and included cookies or some small gift. For $5 worth of cookies, I would send them back two pairs of googles, a set or replacement lenses and a t-shirt via second day air. Now that I am on the consumer side, I always try to stoke out warranty guys and I almost always get taken care of. Just my $.02.

...granted, you should have been taken care of quicker than this on a brand new pair.

**iceman** · 01-23-2015, 11:27 AM

Originally Posted by soups818

Great. I just got a pair of those too. Only worn them once so far and no problems other than the connector popping out. Hopefully they hold up.

That happened about 10 times the first day, I think it's something with that plug that's the problem with mine. Good luck mang.

**SKIORFORGETIT** · 01-23-2015, 11:28 AM

i like to buy my goggles at rest stops on the NY Thruway

always quality

**PlayItLeo** · 01-23-2015, 11:30 AM

Originally Posted by Kied

Having worked in the warranty dept of a goggle & sunglass co., I can attest to the slowness - it sucks. Generally, they're hugely understaffed and plagued with hundreds of sunglass returns from people that ran over their glasses and thought it was a "factory defect." 90% of those returns included lame, ranting messages and did not constitute a warranty, which ate up a lot of processing time.

Not that it's required or necessary, but every once in a while someone would send along something that was clearly their fault, but they wrote a cool note and included cookies or some small gift. For $5 worth of cookies, I would send them back two pairs of googles, a set or replacement lenses and a t-shirt via second day air. Now that I am on the consumer side, I always try to stoke out warranty guys and I always get taken care of. Just my $.02.

Note to self - stuff a nug in the package with my next warranty claim.

**grskier** · 01-23-2015, 11:30 AM

Originally Posted by Chugachjed

Pretty sure Zeal makes the most expensive goggles in the world. http://www.backcountry.com/zeal-z3-l...ANTBLAU-ONESIZ $600 jesus

HUD
GPS
Smartphone integration
photochromatic
polarized

That's a lot of shit to cram into a goggle... Imagine how pissed you'd be if you left those on the bar apres and they were gone when you went to get them back.

**Kied** · 01-23-2015, 11:34 AM

Originally Posted by PlayItLeo

Note to self - stuff a nug in the package with my next warranty claim.

Haha... yep, occasionally nugs were in there. Riskier, but appreciated.

**MagnificentUnicorn** · 01-23-2015, 11:46 AM

I love my Turbo Phenoms with the ODS2 insert, fog free even while hiking in 32 degree snowfall the other day. A lot cheaper than Lasik, I paid $75(nearly new from gear swap) for the goggs and $71 for the insert.