Results 26 to 36 of 36
07-19-2012, 01:04 PM #26
I'll pass on the congrats. He's also busy taking care of 4-month old baby Hawk.
07-19-2012, 02:05 PM #27
07-22-2012, 01:31 PM #28
Doesn't 100% relate to the issue of email vs phone but I placed an order through their website for their 186 Bibbys during their crazy sale a few months back. Their webpage showed it in stock but they didn't actually have anymore in physically stock. I received an immediate phone call from Moment with an apology and explanation of the situation. With basically no questions asked, they offered to send me the 12/13 190 Bibbys for the same discounted price. Customer service doesn't get much better than that. Specially from an Inde with limited resources.
07-22-2012, 05:23 PM #29
Thats cool. I stopped by the shop on the way to Kirkwood that day, it was a madhouse in there. All hands on deck packing and shipping, and still cranking out rack after rack of next year's Bibbys!
07-23-2012, 09:48 AM #30
07-23-2012, 11:57 AM #31
FWIW: Moment came through in a big way.Merde De Glace
07-23-2012, 03:49 PM #32
It is a pet peeve of mine when companies have an internet presence with an email address and don't respond to emails. if you can't answer emails, don't have an email address on the website. I shouldn't have to send an email, wait, get no response, and then call."fuck off you asshat gaper shit for brains fucktard wanker." - Jesus Christ
"She was tossing her bean salad with the vigor of a Drunken Pop princess so I walked out of the corner and said.... "need a hand?"" - Odin
07-23-2012, 04:09 PM #33
I used to have a peeve zoo, but I've decided to let all the animals go.Merde De Glace
07-23-2012, 04:13 PM #34Registered User
- Join Date
- Jan 2011
- N ID/ CO/ BC
I emailed the same "contact us" email several days ago, got a response today apologizing that they'd even out of town then got 3 questions answered within an hour and a pair of Bibby's in the mail this afternoon, the same day I ordered. Pretty damn good by my standards!
07-23-2012, 04:26 PM #35
I called them on the sell off day to ask a few questions. Even with the place in a frenzy, someone took the time to answer my questions and even forwarded me to someone else to discuss further. I was never on hold the entire time.
My skis arrived one or two days after ordering. Their customer service is about as good as it gets IMO.relax... I'm a professional.
07-24-2012, 09:12 AM #36Registered User
- Join Date
- Sep 2007
The folks at Moment are great to deal with, fun to talk with and seem to enjoy nothing more than helping people try out their skis -- well, maybe helping them buy just the right model.