JTrue
08-24-2010, 02:04 PM
I work in Customer Service for Backcountry.com, so receiving great customer service from other retailers always makes my day.
Had some issues with a Thule purchase on their website and was taken care of quickly and efficiently by Issabelle.
One plastic ratchet strap on my Pro MTB II shoes looked fatigued and I have a 62 mile race coming up on Saturday. I called their outlet store in Park City and spoke to Greg the manager, unfortunately they didn't have any extras. Greg gave me Jeremy's # in the warranty department. I didn't even have to make a follow up call to Jeremy after leaving a message, he got back to me the next day. They didn't have any straps for my specific shoe, but grabbed a set off some road shoes(same strap different color) to mail me in time for the race so I have spares. Definitely went above and beyond my expectations!
Two great companies, customer for life!
Had some issues with a Thule purchase on their website and was taken care of quickly and efficiently by Issabelle.
One plastic ratchet strap on my Pro MTB II shoes looked fatigued and I have a 62 mile race coming up on Saturday. I called their outlet store in Park City and spoke to Greg the manager, unfortunately they didn't have any extras. Greg gave me Jeremy's # in the warranty department. I didn't even have to make a follow up call to Jeremy after leaving a message, he got back to me the next day. They didn't have any straps for my specific shoe, but grabbed a set off some road shoes(same strap different color) to mail me in time for the race so I have spares. Definitely went above and beyond my expectations!
Two great companies, customer for life!